Position Title: Operations Executive (Hotels)
Location: Gurugram, Haryana
Department: Operations Department
Reports To: Operations Manager
Experience: Minimum 1 Year
Working Days: Monday to Saturday
Job Type: Full-time
Job Summary:
As an Operations Executive at Reg Travel Freeby Pvt Ltd, you will play a key role in ensuring the smooth and efficient functioning of our travel operations. You will be responsible for overseeing various aspects of travel arrangements, maintaining supplier relationships, optimizing processes, and providing exceptional customer service. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
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Booking and Reservations: Handle booking and reservation systems efficiently and ensure accuracy of bookings and timely communication with clients regarding their travel arrangements.
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Customer Service: Address client inquiries and provide support throughout their travel experience and resolve issues promptly and ensure client satisfaction.
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Travel Itinerary Management: Plan and coordinate travel itineraries, including flights, accommodations, transfers, and activities and customize itineraries to meet individual client preferences and requirements.
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Compliance and Documentation: Stay updated on travel regulations and ensure compliance with industry standards and maintain accurate records and documentation for bookings and transactions.
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Operational Efficiency: Streamline processes to improve efficiency and productivity and implement best practices and procedures for operational excellence.
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Team Collaboration: Work closely with travel consultants and other team members to coordinate travel arrangements and resolve issues and provide guidance and support to colleagues as needed.
Personal Attributes:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
- Proven experience in a similar role within the travel industry.
- Strong understanding of travel booking systems and procedures.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving skills and attention to detail.
- Proficiency in travel management software and Microsoft Office Suite.
How to Apply:
Mail us your resume at: hr@travelfreeby.com